Spa Etiquette

Rescheduling Policy
We understand that unanticipated events happen occasionally in everyone’s life.  In our desire to be effective and fair to all clients, the following policy is honored:

Appointments booked online can be rescheduled up to 48 hours before the scheduled time. We understand that unforeseen circumstances may arise, and we kindly ask that you notify us by calling 402.219.1232 or re-booking online at least 48 hours in advance if you are unable to make it. Your appointment time is reserved exclusively for you, and late cancellations and no-shows prevent other clients from booking prime service hours. In order to ensure fairness to all our valued clients, we have a rescheduling policy in place. Cancellations made less than 48 hours in advance will incur a charge of 100% of the service fee. We appreciate your understanding and cooperation in honoring our policy.

No-Shows and Late Cancellations
Should you forget or consciously choose to forgo your appointment for whatever reason, you will be considered a “no-show.”  Your cancellation is considered late if not received at least 24 hours in advance of your scheduled appointment.  Clients who “no-show” or make late cancellations will be required to pay a 50% service deposit for future appointment reservations.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your Therapist will determine if there is enough time remaining to start your treatment.  Regardless of the length of the treatment actually given, you will be responsible to pay for the full session.  Out of respect and consideration for your Therapist and other clients, please plan accordingly and arrive 15 minutes early.

Gratuity
Leaving a tip is always at your discretion.  It is not included in your cost of service, and you are welcome to show your appreciation to your Therapist by leaving a tip in cash or by adding it to your credit card payment. The customary average gratuity for spa services is 15-20%.

Gift Card Policy
Gift Cards, Spa Packages and Pre-paid Services are non-refundable.  If you decide not to use a package or pre-paid service for its intended purpose, you may convert it to cash value to use for other spa services.  Anytime a spa package is purchased and redeemed for something other than the original service package purchased then the voucher converts to cash value and no discounts apply.  

Prices for services are subject to change without notice.  All prices will be honored until the expiration date of any spa package or pre-paid service.  After the expiration date, should a price increase occur, the difference will be due at the time of your service.